Chapter 247, are you not satisfied with this standard?

  When Lin Wanli arrived at the 4S store, the car owner was drinking coffee impatiently in the waiting area. He asked to continue the previous service standard because he was in a hurry and didn't have much time to wait.

  And no matter what the staff explained, he didn't even have the patience to listen.

  Lin Wanli stood at a distance, first observed the other party carefully for about two minutes, then said a few words to the store manager in a low voice, and then walked over.

  When the in-store salesman saw Lin Wanli, he seemed to have seen a savior, and seemed to want to run over and cry while holding Lin Wanli's thigh. Because the new standard has been implemented, on this basis, the old standard has been abolished, but now the car owner is not willing to let him go, it is really difficult for him.

At the same time, the other party also saw Lin Wanli. After looking at Lin Wanli with his legs crossed on the sofa, he said in a bad tone, "I said why your AFF is out of its mind and suddenly wants to change the standard. It turns out that there is a yellow-haired girl in charge. Now Is it so easy to be the person in charge? What's the use of making fancy decorations all day without understanding the real needs of car owners?"

   "Then what is your real need?" Lin Wanli was not angry because of the offensive words of the other party, and calmly took a seat opposite, and the tone of the question was also very kind.

   "It used to take up to four days for maintenance, but now it takes more than half a month. How can I use the car? Besides, who can guarantee that the parts you shipped back from abroad are all from the original factory?"

  After listening, Lin Wanli tilted her head and asked the salesperson: "Didn't you explain it clearly to the customer?"

   "The customer didn't give me a chance to talk about it." The salesman explained helplessly.

  As soon as this person came, he scolded his head and covered his face, and the staff didn't even have a chance to speak.

   "What can I say? Your service is really outrageous. I want to return to the previous service standard. I don't need to enjoy your fake things abroad."

  However, at this time, the store manager came over with a contract and a car key, and hurried towards the few people.

Lin Wanli put the two things on the table, and then said: "For vehicles that need to be repaired for a long time, we will provide the owner with a car of the same model as a means of transportation. The owner only needs to sign an informed consent form to drive the car." Let’s go, you don’t have to delay even a day in using the car.”

"In addition, when your car is repaired properly, our staff will personally deliver the car to your door, saving you all trouble. Next time you have a breakdown, call us for maintenance, and we will send someone to pick up the car. It is equivalent to, if your car has For any loss, we can guarantee that you can get the best service without leaving your home, are you not satisfied with this standard?"

   "As for your contract and key, we have prepared them, you can take a minute to look over them."

  The other party was a little speechless by Lin Wanli's precision and efficiency, so he touched his ears to cover up his embarrassment. At the same time, he put away his arrogance just now, and picked up the informed consent form with some embarrassment. In fact, the content of the consent form is nothing more than that the owner is responsible for any damage during the borrowing period.

   "As for the quality of parts, each part from the original factory has a number that can be checked. This is recorded on the official website of the headquarters, so you don't have to worry at all."

   "So, our good service is not for putting on airs, but to really save time for car owners. In addition, we have a dedicated customer service department to explain the privileges of new services to car owners. If you have time, you can pay attention online."

   "Will it be a waste of time?" The car owner was moved by the word privilege.

"There is a privilege notice on the official website. You can get the answers you want by asking questions according to your needs. It takes about one and a half minutes. If you want to know everything, the total time is about ten minutes." Lin Wanli explained patiently .

   At this point, the other party is really convinced.

   After all, who can say no to such quality of service?

   "Okay, then I'll try, but if the service quality doesn't meet the standard you just said, I'll make a complaint call to defend my rights."

   "I can say it again, you can record it."

   Facing Lin Wanli's generosity and calmness, the other party felt embarrassed again. It seems he does have stereotypes about young girls.

  “I have always hoped that domestic and European standards can be synchronized. I just hope that everyone can understand that as customers, they can demand better services. AFF wants to do it, and I hope everyone can give us this opportunity.”

   After listening to the other party, he nodded again and again: "We are narrow-minded."

   "Don't say that, I hope you have a good day."

  The boss came over to explain in person, can you be dissatisfied? Most importantly, Lin Wanli's gentle explanation really made car owners feel the difference in service standards and opened up their inherent impression of car companies' services.

   "In addition, our 4S store has a dedicated pastry chef who has packed a copy for you, and you can take it away later."

   After listening to the other party, his eyes widened: "How do you know that I like dessert?"

   "It's just a coincidence. It just so happens that you can taste it and give your opinion next time."

  The other party let go of his nervousness and looked at Lin Wanli with admiration.

  Finally, the car owner drove the scooter with the cake and left the 4S shop very satisfied. When he left, he couldn't help but praise Lin Wanli.

  In fact, Lin Wanli already has her own set of standards for identifying people and objects. But at this time, you must not show off your intelligence in front of the guests, because the effect will be counterproductive.

At this time, the store manager and other staff also admired Lin Wanli's politeness and thoughtfulness. She did not treat the car owner arrogantly because of her status, but tried her best to meet the needs of customers. She seemed to really understand the real needs of customers. need.

  "Mr. Lin, although the European standards have come out, the publicity effect is not very good, and I feel that there is a lot of resistance. Do you want to invite some car reviewers or Internet celebrities to advertise?" The store manager suggested.

"No." Lin Wanli directly vetoed, "Word of mouth is accumulated by really good service. If a third party is involved, it will damage the reputation. Come on, those tap water will come uninvited."

   Like the one just now.

   If she didn't expect it, the owner of the car should be an internet celebrity.

  However, in this era of traffic, people may not take the initiative to speak for them, because advertisements are clearly marked.

  But there are some things that should not be rushed, but should be pragmatic, down-to-earth, and down-to-earth.

Huo Yuan observed Lin Wanli carefully, and now it is rare to meet such a woman with stable emotions and outstanding abilities. Lin Wanli's style of dealing with things is really not like a girl in her early twenties. Sophisticated, this makes people suspect that she is deep in the city.

  (end of this chapter)