This time He An picked out a few keywords and wrote them extremely fast.

The sun shone on the long bar, dividing the notebook into light and dark circles. A butterfly flew outside the window, and the shadow landed on the tip of He An's pen.

When he was writing, Zheng Feiyu was cleaning the filter cup and coffee pot he had just used after the bar counter. When he stopped, he said, "There is a law in the hotel industry: 100-1 = 0, have you heard that?"

He An shook his head: "No."

"Meaning, if the service you provided satisfies the customer with a perfect score. There is one item that dissatisfied the customer. Sorry, not ninety-nine points, but zero points. All your efforts may be due to An inadvertent defect vanishes. "

"But, this is not realistic ..." He An confused, "there are so many customers and the demand is so trivial, even if Jiusheng can't do anything wrong?"

"It can't be done." Zheng Feiyu generously admits, "Quality has no upper limit when it is high. The closer it is to perfection, the more exaggerated the price you need to pay. Even a company with a strong capital like Jiusheng will not There is no difference in details—I am a businessman after all, and I am talking about maximizing profit. Therefore, a relatively reasonable option is: every penny you spend should be used to improve customer satisfaction at the moment. Degrees. "

He An's eyes brightened and he rushed to answer: "Marginal benefit!"

The curled ends of the head trembled.

"You can understand that."

Zheng Feiyu was amused by his wholehearted appearance, and just wanted to give him a perfect score immediately. Suzuran narrowed her eyes in surprise, and stopped even the small movement of pulling the cake secretly.

Zheng Feiyu further said: "Specifically, every thing that guests are close to or use frequently should be handled with as much care as possible, such as showers, water heaters, night lights, take-out orders ... With an investment, you can get immediate satisfaction.

"As for other things, such as furnishings and decorations, being cheaper doesn't detract from the experience. Especially in places like Luojing Town, many guests come from the original ecology. Your hand-made rattan chair can be seen at a glance Not worth a few bucks, but I noticed that almost all the guests loved it, and coupled with the swing cradle made by Dai Xiao, I dare say that your yard is far more interesting than the 'net red inns' in town Much more. "

"Then why don't the guests come?" He An didn't understand.

Zheng Fei smiled, took out the mobile phone from the apron pocket, pressed it a few times after unlocking, turned the direction, and put it in front of He An: "Because your promotion failed."

On the screen is a map of Xiqiao in Luohu Town.

In the middle of Yawen Street, the Redberry West Point House, which has been open for three months, has a name, and the Tan's Ancient Method Printing and Dyeing House, which has been open for nine months, also has a name. The Qingguo Inn, which has been open for nearly two years, has only an empty rectangle. The names of the next Yingqiao Inn and Yulele Inn are half covered.

"Well ..." He An lowered his head and bit his nib.

Well, it seems a bit far from passing.

His thoughts Zheng Fei was clear in his chest, raised his eyebrows, and asked, "Do you think that spending money on propaganda is a crooked way? The wine fragrance is not afraid of the alleys. As long as the inn is ready, you can hang it on the OTA platform. , Of course there will be guests? "

"Well, a little bit."

He An whispered, his head buried low.

Zheng Fei laughed: "You remember, propaganda is also part of 'Being a Guest House.' Zero propaganda is not modest, you are 'not doing well', and propaganda by name and truth is right."

He An nodded and added a few more lines to the notebook.

Zheng Feiyu was still thinking about a long-standing opinion. Because of his identity, he had never dared to say it. Now he tapped on the bar with his finger and considered it for a while, and finally opened his mouth: "Actually, there is a relatively large Trouble is Dai Xiao. "

"Dai Xiao?"

He An stopped writing.

Zheng Feiyu was afraid of his misunderstanding and immediately explained: "I'm not targeting him. I mean, Dai Xiao's gender is not suitable to be the inn boss."

"why?"

"Because Alpha is inherently too oppressive, and the inn is a place to relax and relax. Shave an inch like Dai Xiao and expose the tattoo all day long, at least to scare away 10% of the guests. You make him kit long sleeves, business Can improve a lot. "

"But, you are also Alpha? And ..." He An raised his finger and pointed at the West Point House and slowly walked around. "This is also a place to relax and relax?"

Zheng Feiyu: "..."

"Your pheromone is still level nine, which is more scary than Dai Xiao."

He is sharp-headed and does not give the teacher any face.

Zheng Feiyu was tied to the torture rack by his own words, and the pestle was grilled there for a while, but it was almost scorched, and he didn't figure out how to open the bank.

He An, with a brisk smile on the corner of his lips, the tip of his pen beating on the paper, write down all the content about Dai Xiao, tattoos and long sleeves.

On this clear and cold afternoon, they sat one by one and talked at the bar for a long time.

Occasionally, guests came to the store and named that they wanted to drink coffee made by Zheng Feiyu. The keen cashier girl would take the initiative to block it and send the list to another barista to avoid disturbing the boss's personal time.