Chapter 191 Service Industry (For Subscription)

   Early on Tuesday morning, all six employees and several shareholders in the store came together. Lu Dong each handed out a thin booklet with the code of conduct for employees of Lu's Catering Company.

  The new employees such as Gao Ming and Fu Zhaoxia flipped through the book curiously. Just looking at the brochure, they felt that this was not a store opened by individuals, but a public unit.

   After reading the first page, Big Iwan said to Du Xiaobing next to him: "Lu Dong's requirements are very strict, which is very good."

   Qiao Weiguo didn't read it. Lv Dong dictated the day before yesterday that Li Wenyue was by his side when he recorded the rectification.

  Song Na looked at Lu Dong who was standing in front of everyone, expecting him to say something.

   She understands Lu Dong. If he writes something, it would be appalling, but when he is working, he speaks one set at a time.

Lu Dong clapped his hand to attract everyone's attention, and deliberately said in Qingzhao's words: "Our shop is called Lu's Mala Tang, but we have more than one shop, so now, apart from this shop, there is No. 4, which is slightly north. The shop is also ours. When this shop opens, Shop No. 4 will be renovated. We are a formally registered company called Lu's Catering Co., Ltd."

He is quite able to speak the vernacular, even if he can't, he has to bite the bullet, pause for a moment, adjust his tone of speech appropriately, and put on Mandarin with a Qingzhao accent: "Our company is a private company, it has just been established, and everyone here is the founder of the company. Elder, welcome to join this big family!"

   Worried about the cold, Song Na was the first to applaud, and everyone cooperated and applauded.

  Lu Dong smiled: "It's not easy for us to come together and start a business. Even though we only have two stores in a short period of time, our pace is high! Have you all heard of Dongwang and Weiqiao?"

   Pingcheng, where these two companies are located, is just northeast of Qingzhao, and the two counties are next to each other. Gao Ming, Fu Zhaoxia and others nodded.

"At the beginning of Dongwang's establishment, there was a small mill, the kind that every village has!" Lu Dong deliberately ignored that it was in the early 1980s: "Where's Weiqiao? It was a small workshop producing sanitary oil at the beginning. !"

"I'm not afraid, which company did not develop from scratch? As long as we dare to think, work hard, and do it well, we can also develop! Everyone here has heard me more or less that our goal Not two stores, but branches are full of Quannan! Full of Taidong! Open to the whole country!"

  Fu Zhaoxia raised her hand, waited for Lu Dong to call her name, and asked, "Like KFC and McDonald's?"

  Lu Dong said: "Yes! Our goal, like KFC and McDonald's, open branches to all big cities!"

These days, "Reader" and the like are very popular, and they are not too popular, so chicken soup is poured hard: "Do you know the meaning of entrepreneurial veterans? Dongwang and Weiqiao's entrepreneurial veterans, which one is not a company executive, and which one is not driving a car. Villa? Our company started, if you are willing to accompany the company to grow together, it will not take long for you to become the branch manager!”

   "Of course, the premise is that we work together to make the store bigger and stronger!"

   Gao Ming listened and thought it was very good. If he could manage a store, he would have a lot of face if he talked about his income.

  Lu Dong said: "It's not easy for us to develop, we need everyone here to work hard, we need to follow the development laws of the industry, and we need to abide by the rules and regulations of the company and the store!"

He emphasized: "We are in the catering industry, but also a service industry! For specific services, the company will have a special person in charge of training starting this morning! I will talk about service principles, there are only two, everyone must keep in mind, must keep in mind First, be careful, patient, thoughtful and enthusiastic to customers; second, every little thing of the customer must be done as a big thing!”

  The company has a lot of details, it must be determined and erected at the beginning, otherwise it will pay a greater price later.

   Since we are not opening a separate store, we must build a solid foundation if we want to grow bigger step by step!

   Lu Dong also knows that pouring chicken soup all the time can only play a temporary role. People come out to work in order to make money and have a better life.

"Currently, the company's store regulations and penalties for violations are written in this code." Lv Dong pointed to himself: "At the beginning, I used to speak Qingzhao, and I didn't speak Mandarin as much as possible. I broke the rules, for the first time, ten push-ups!"

  Shang Yang Limu is a very good example. Lv Dong did ten push-ups on the ground without saying a word, telling the employees that these rules and regulations are not well-written.

But we only pour chicken soup and don’t talk about returns. When these new employees have more social experience, they will understand that the company is playing a hooligan. Lu Dong added: “The company’s wages and bonuses are divided into different grades, which are detailed in the code. The salary is the lowest salary. Everyone is willing to work hard and make achievements, and the salary and bonus will naturally increase with the achievements of everyone! In terms of salary incentives, our core concept is that hard work must be rewarded! Our employment principle, Must be a diligent person, no matter how ordinary, we are willing to cultivate!"

   Speaking of which, Lu Dong is basically at a loss for words. After all, he used to open a copycat fried chicken restaurant. He only had three or four kittens in his hands, and his theoretical level was limited.

   He knew very well that when the store opened, even if he was off the front line, he could find time to recharge later.

   Not to mention anything else, the Provincial University Library is nearby, with Li Wenyue and Da Yiwan there, it is not difficult to borrow books.

   It seems that the provincial university can also audit.

   The applause sounded, and there were not many people, so naturally it was not very enthusiastic.

   Lu Dong finally said: "I hope everyone remembers one thing - only find ways to succeed, don't find reasons for failure!"

  This mobilization meeting just ended, someone knocked on the door outside, Lu Dong went to open the door, Red Star went to Quannan to buy goods, and brought the second aunt.

   As the second aunt who served the leaders several times in the former county canteen and now the county guest house, she is the most suitable service trainer that Lu Dong can find today.

   Serving leaders is actually more careful, patient, thoughtful and enthusiastic.

   Well, these four points, Lu Dong copied the original words of the second aunt.

   Lu Dong introduced the second aunt and brought six new employees to the second floor to start service training.

   The training in the kitchen is done by Lu Dong himself.

  The company has just started, and many things have to be done step by step.

  On the current code booklet, there are only company rules and regulations, salary and employee registration, store work procedures, dishes knowledge, cooking methods and so on.

   Even these are very simple and need to be further improved later.

   Lu Dong is very clear that it is not only the stores and companies that need to be developed, but also himself.

   After coming down from the second floor, no one left yet, and a few of them had a small meeting.

  Du Xiaobing said with a smile: "Lu Dong, your speech is very good, but your Mandarin is too bad."

   Lu Dong opened the chair and sat down: "I'm practicing."

   As soon as Song Na opened her mouth, she was about to jump out and follow the words, but thinking of the rules Lu Donggang had just said, she quickly swallowed her words and switched to the chat mode of the school dormitory: "I feel that what you have formulated is very formal."

   Lu Dong told the truth: "The stock in my stomach has been exhausted, and I will be embarrassed if I go on."

   Big Ivan said with a smile: "It's a good strategy to mobilize people's enthusiasm. It's much better than the heavy truck company where my dad works."

  Others have read in the newspapers that the famous heavy-duty truck group, which is second to none in the country, has also reached the point of bankruptcy and reorganization.

  Qiao Weiguo has been silent and habitually invisible. Anyway, what Lu Dong said, he did what he did without thinking too much.

Lu Dong returned to the topic and said, "Next, let's get off work in a few divisions and start the last sprint before opening." He first looked at Song Na: "Black Egg, you need to attend classes, and you also need to take care of the Wenxin Depot. The sports academy puts up posters, and nothing else is required."

  Song Na answered: "The sports academy is covered by me."

  Lu Dong said to Qiao Weiguo and Du Xiaobing: "Wei Guo, Xiaobing, you are responsible for contacting the school's temporary workers, and continue to post posters, leaflets and discount cards in each school until the last day before the opening!"

  Qiao Weiguo touched his bald head and replied, "Okay."

  Du Xiaobing said directly: "Okay, leave it to me!"

  Lv Dong looked at Ivan again: "Ivan, your task is the most important! I contacted an advertising production team, and I will come to shoot posters and promotional videos tomorrow, and I need you to be the male protagonist."

   When the investment was confirmed, Lu Dong had communicated with the big Ivan, and there was no problem.

  The filming team was recruited through Fang Yan, the one who filmed the advertisement for Lujia Food Company a few years ago.

   "Okay." Big Ivan should come down.

   Lu Dong said again: "It would be better if you can find another fellow to be the heroine, we can pay you."

   Ivan said, "I'll give it a try."

  Lv Dong's idea is very simple. The posters of foreigners eating Mala Tang are posted outside, and the video recordings are played on the TV in the store. It should be able to attract people in the special environment of the university town.

   With limited resources at hand, try to find a way as much as possible.

   With their strength and funds, it is impossible to bombard the newspapers and TV stations.

   can only use the existing conditions at hand to play the greatest role.

Lv Dong continued: "I am in charge of importing and exporting, kitchen training, applying for health certificates, and outreach for the opening of the business. I will disclose information in advance. Director Yang of the Management Committee and the leaders of the Youth League Committee of Qingzhao County will meet. Attend the ribbon-cutting ceremony for the opening of our store!"

  Compared with other people in the room, Du Xiaobing, who has been living well since childhood, understood the importance of it better, and said with a smile, "With this ribbon-cutting ceremony, our shop will be able to make things less difficult in the future, and most people will not dare to trouble us."

   Lu Dong glanced at Ivan and said, "Yes." He clapped his palms: "We all hurry up and act, time waits for no one!"

   The big guys didn't stay much, and left the store with their own things. Lu Dong went up to the second floor to take a look. The service training was divided into two days, and he was relieved that the second aunt was here.

   Then, he went out of the store and rode a motorcycle to deliver the invitations.

  With the big Ivan there, the official troubles are at least 80% less.

   But some nights are small and have to be guarded.

  There are some young Erbi young people with mixed brains, whose heads are full of young and dangerous young people, and they will lose their sanity if they are impulsive.

   Therefore, having a brand is very important.

   Lu Dong went to the management committee first, and then to the university town.

   (end of this chapter)